FAQ's
Where do you deliver?
We ship to every postal address in Australia with majority of our orders sent via AusPost. (Please note we do not send to PO Boxes)
Can I pick up my order?
Yes you can! Pick up is available at Shop 11/598-618 Main Street, Mordialloc. Select the pick up option at checkout.
When will you send my order?
We ship postal orders on Mondays to Wednesdays. We do not ship on Thursdays or Fridays as your package will not reach you in time before the weekend and we don't want a freshly baked product sitting in a warehouse over the weekend. Our preference is to bake it fresh and ship on the same day, in the hopes it will reach you before the weekend.
When will I get my order?
We ship via AusPost, which typically takes 1-4 Business Days for standard parcels and 2-3 Business Days for express parcels to reach you from the day it is posted. For regional/rural orders, delivery time can be longer.
Once your order is shipped, we will notify you with a tracking code to track your delivery. During holidays, you can expect there may be delays in postage.
How long do my cookies last?
Cookies may be stored in an airtight container for two weeks from the time you receive them.
If you don’t plan on eating all of your cookies at once, freeze them on the day you receive them. When ready to eat, simply heat your cookies in a 180C oven for 2-4 minutes until warm and gooey.
Returns & Refunds
All of our cookies are handmade. Due to the perishable nature of our products, we cannot be responsible for how they are transported and stored once they leave our shop.
Big Orders
Require catering for a major event? or simply stocking up for a long winter? Either way, we’d love to be involved. Please email chonkyco1@gmail.com at least 14 days prior to your desired pick up date. Include the date you’d like the order for, quantities required and your desired flavours.
Contact
For any other enquiries please email shop@chonkyco.com.au
For existing orders, please have your order number in the email subject.

Chonky Co's
Hazelnut Heaven
Chonky Co's Hazelnut Heaven is loaded with Nutella, hazenuts and dark chocolate chips. Topped with a crushed Ferrero Rocher.

Chonky Co's
Cookies and Cream
Chonky Co's Cookies & Cream Cookie is loaded with white chocolate and Oreos!

Chonky Co's
M&M Oreo
Chonky Co's M&M Oreo Cookie is filled with M&M’s, white chocolate chips and crushed Oreos.

Chonky Co's
The Bueno
Chonky Co's Bueno cookie is loaded with a white chocolate hazelnut spread, White and Milk chocolate chips and of course pieces of delicious Bueno Chocolate!

Chonky Co's
Peanut Butter
This cookie has a gooey peanut butter filled centre with a dark chocolate dough that has Reece’s peanut butter chocolate chips and dark chocolate chips.

Chonky Co's
Coconut Rough
This Cookie has a sweet vanilla base, desiccated coconut, white chocolate chips and is topped with a white chocolate drizzle and a Raffaello chocolate.

Chonky Co's
Birthday Cake
Filled with white chocolate chips, colourful sprinkles and loaded with a soft caramilk centre, this cookie is guaranteed to make every birthday delicious!

Chonky Co's
Nutella Oreo
Filled with Milk & Dark Chocolate Chips, Oreo Biscuits and loaded with a soft Nutella centre, this cookie is a sweet tooth's dream.

Chonky Co's
Loaded Biscoff
This cookie has a sweet dough filled with white chocolate chips and crunchy lotus biscuits and has a gooey biscoff filled centre. Always a crowd favourite!

Chonky Co's
OG Chocolate Chip
You've tired the rest now try the best! Chonky Co's OG Chocolate Chip Cookie is loaded with the perfect mix of creamy milk & dark choc chips.

Chonky Co's
Red Velvet
The perfect balance of richness and sweetness, Chonky Co's Red Velvet Cookie has a crisp outer layer and a soft gooey centre. Filled with white chocolate chips this cookie is the perfect addition to any cold glass of milk.

Chonky Co's
White Chocolate & Macadamia
Loaded with rich white chocolate and crunchy macadamias Chonky Co's White Choc & Macadamia Cookie is the perfect addition to any afternoon.

Chonky Co's
Triple Choc
Chonky Co's Triple Choc has an intense, rich and decadent flavour. Perfect for chocolate lovers, this cookie has milk, white and dark chocolate chips.

Chonky Co's
Smartie
Chonky Co's Smartie Cookie is loaded with milk chocolate in colourful crispy shells and dark chocolate chips.